The role of institutional capacity in developing teleconsultation: identifyingdimensions and indicators. Case study: Health services in the CoquimboRegion, Chile

Abstract

Institutional capacity refers to an organization's ability to execute its functions effectively and efficiently. It encompasses various factors, including organizational structure, human resources, financial resources, infrastructure, managerial and operational processes, transparency and accountability, innovation and flexibility, and collaboration and networking.
Institutional capacity is paramount for successful program implementation, project execution, and the achievement of development goals.  Teleconsultation, the remote delivery of medical advice, diagnosis, and recommendations via communication technologies, has gained significant prominence. This study aims to identify the key dimensions and indicators of institutional capacity that influence the development of teleconsultation. In this context, health services in the Coquimbo Region, Chile has been selected as the case study for analysis. Through a comprehensive literature review, this research seeks to understand how institutional capacity impacts the successful implementation of teleconsultation. The VRIO framework was utilized to organize the significance of the identified institutional capacity factors in teleconsultation. The research findings highlight the critical role of institutional capacity in teleconsultation success. Specifically, factors such as organizational structure, human
resources, financial resources, infrastructure, managerial and operational processes, transparency and accountability, innovation and flexibility, collaboration, and networking are essential. These factors, in turn, are composed of various sub-factors. In essence, the success of teleconsultation is contingent upon the level of institutional capacity, which necessitates careful measurement.

This article was originally deposited in Zenodo as part of the ALBUS Conference open-access archive.
Citation:
Komasi, H. (2024). The role of institutional capacity in developing teleconsultation: identifying dimensions and indicators. Case study: Health
services in the Coquimbo Region, Chile. Proceedings of the 2024 Academy of Latin American Business and Sustainability Studies (ALBUS), Puebla,
México. https://doi.org/10.5281/zenodo.13996610

This version has been included in the official ALBUS Proceedings with permission and remains unchanged in content.