The impact of self-efficacy and training and support on perceived ease of useon enrollment management system adoption: A technological acceptancemodel-based analysis

Resumo

Enrollment management systems (EMS) have become essential tools for higher education institutions that want to succeed in a competitive and changing environment. An enrollment management system (EMS) is a software solution developed to assist institutions in managing their student enrollment system. The study seeks to evaluate the effects of self-efficacy, training and support, and behavioral intention to use the enrollment management system at San Beda University. The sample data were acquired from 90 San Beda University personnel who used the enrollment management system (EMS) using a structured questionnaire survey with a 5-Likert scale. The samples were then processed using a structural equation model (SEM) and path analysis. The study shows that Self-Efficacy has influenced Behavioral Intention (t-statistic=4.483, p-value<0.000), Perceived Ease of Use (t-statistics=2.834, p-value<0.005, Training and Support (t-statistics=2.679, p-value<0.007) which indicates that three hypotheses are supported, while results for Training and Supports revealed its weak impact on Behavioral Intention (t-statistics=0.766, p-value<0.444), Perceived Ease of Use (t-statistics=0.112, p-value<0.499) which indicate that the employees may learn and adapt, eventually using the enrollment management system with less supervision. This means that higher levels of self-efficacy result in greater perceived ease of use, which may favor the adoption and utilization of the enrollment management system. This also suggests that increased self-efficacy can lead to better training and support, ultimately leading to more effective and efficient use of the enrollment management system. This suggests that the enrollment management system is easy to understand and user-friendly. The findings of this study contribute to developing an enrollment management system that is highly usable and provides additional benefits to users. This study will serve as a future reference for administrators, academics, and policymakers in higher education institutions. Higher educational institutions may need to incorporate current study findings into their enrollment process to improve the effectiveness and efficiency of new technology.

This article was originally deposited in Zenodo as part of the ALBUS Conference open-access archive.
Citation:
Jarabo, J. L. (2024). The impact of self-efficacy, training, and support on perceived ease of use on enrollment management system adoption: A technological acceptance model-based analysis. Proceedings of the 2024 Academy of Latin American Business and Sustainability Studies (ALBUS), Puebla, México. https://doi.org/10.5281/zenodo.13996695

This version has been included in the official ALBUS Proceedings with permission and remains unchanged in content.